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Returns and Refunds Policy

This policy applies to the USA, UK, Australia, and Canada.


Eligibility for Returns

  • Returns are accepted within 30 days of receiving the product.
  • Items must be in NEW condition—unopened, in original packaging, and unused.
  • Sizing Issues: Returns due to sizing issues are not accepted as size charts are provided on product pages.

For assistance with sizing, use our custom size option or contact us at [insert email] before placing your order.


Return Process

  1. Responsibility: Customers are responsible for arranging and covering the cost of returning the item.
  2. Packaging: Securely package the item and use a reliable shipping carrier.
  3. Contact Us: Reach out to us at [insert email] for further assistance.

Refund Process

  • Processing Time: Refunds are processed within 7-10 business days after we receive and verify the returned item.
  • Payment Method: Refunds are issued using the original payment method.
  • Processing times may vary depending on the payment provider.

Exchanges

  • We do not offer direct exchanges.
  • To exchange a product:
    1. Follow the return process for a refund.
    2. Place a new order for the desired item.